WARRANTY POLICY
1. SILHOUET-TONE’S LIMITED WARRANTY covers any manufacturing, material and workmanship defects of the
equipment, accessories and spare parts (PRODUCTS) manufactured by SILHOUET- TONE.
2. SILHOUET-TONE’S LIMITED WARRANTY does not cover any damage, deterioration or malfunction resulting from
any alteration or modification of a product, as well as any improper, unreasonable use or maintenance, misuse,
abuse, accident, neglect, exposure to excess moisture, fire, improper loading and shipping (such activities are
under the merchandise owner’s responsibility), lightning, power surges, or other acts of nature.
3. SILHOUET-TONE’S LIMITED WARRANTY does not cover any damage, deterioration or malfunction resulting from
transportation of a product between numerous treatment places, any unauthorized tampering with this product,
any repairs attempted by anyone unauthorized by ST to make such repairs, or any other cause which does not
relate directly to a defect in materials and/or workmanship of this product.
4. SILHOUET-TONE’S LIMITED WARRANTY does not cover reasonable wear, deterioration or dysfunction of a product
or its accessories following intensive or continuous use over time.
5. Failing to follow the instruction manual or any maintenance guidelines including de use of inappropriate or non-
approved cleaning products (for example alcohol), will void all or parts of SILHOUET-TONE’S LIMITED WARRANTY.
6. Any damage, deterioration or defective functioning of a product resulting from a situation identified in the
previous items 2, 3, 4 and 5 will lead to voiding SILHOUET-TONE’S LIMITED WARRANTY.
7. The validity of SILHOUET-TONE’S LIMITED WARRANTY is attributed to the original owner of the product. The
WARRANTY is not transferable.
8. SILHOUET-TONE’S LIMITED WARRANTY is extended to a client of a SILHOUET-TONE accredited distributor who
becomes the effective “original owner” of the product.
9. The LIMITED WARRANTY validity period is calculated from initial product purchase date. It is not changed neither
by product repair nor exchange.
10. Without limiting any exclusion describe herein, SILHOUET-TONE does not warrant that the product covered
hereby, including, without limitation, the technology and/or electronic components included in the product, will
always be available or not become obsolete or that such items are or will remain compatible with any other
product or technology with which the product may be used.
11. SILHOUET-TONE’S LIMITED WARRANTY takes effect on the date the product is purchased directly or through an
accredited distributor and paid for by its original owner.
12. SILHOUET-TONE ensures that all shipped product are adequately packaged.
13. In the case were SILHOUET-TONE must use the services of a third-party transportation service company for the
delivery of any merchandise, SILHOUET-TONE cannot be held responsible for any lost or damaged merchandise in
the course of its delivery.
In such a case, the customer must upon delivery, clearly report the issue on the delivery receipt and immediately
advise SILHOUET-TONE’s After Sales department.
Following further examination after delivery and reception of the merchandise, a customer may realize that the
shipment is incomplete, the product received is not the product ordered or the product is not functioning properly.
In such cases the customer must advise SILHOUET- TONE’s After Sales department, no later than 48 hours after taking delivery of the merchandise.
